Refund Policy
Clear terms for trials, cancellations and refunds on every plan.
Free trial
Every new hospital account includes 50 claims free. No payment is taken during the trial, so there is nothing to refund if you decide not to continue.
Monthly plans
Monthly plans can be cancelled at any time and stop at the end of the current billing month. Partial months are not refunded.
Yearly plans
Yearly plans can be cancelled within 30 days of the first payment for a full refund. After 30 days, the plan runs to the end of the paid year.
Per-claim billing
Per-claim charges apply only to claims submitted through the platform. Claims charged twice by error are refunded or credited on the next invoice.
Bed count changes
If your bed count falls, the lower count applies from the next quarter. Overpayments from an incorrect bed count are credited against future invoices.
How to request a refund
Send a request through the contact page with your hospital name and invoice number. Approved refunds are paid to the original payment method within 10 working days.